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Why The Personal Touch MattersWhy The Personal Touch Matters When my Dad was alive, occasionally his customers would confirm the date for a particular piece of work, often a wedding or a theatre engagement, and they would then ask "will it be you who is actually doing the photography / filming"?
People had had bad experiences where some slick-talker had discussed everything about photography, and then "handed it over" to one of the team. Dad was amazed at this lack of professionalism. It might be understandable if someone was dealing with a large organisation, but his reputation rested on him and him alone. Sure, I helped him set up the lights, and assisted in the darkroom, but he was hands-on at every stage from initial meeting, discussion of ideas, to photography and delivery.
Everything was produced by G Ivan Barnett MBKS. This was what they paid for. He was the photographer who commanded the highest prices in the South East of England, but it never mattered because his reputation went before him, and I willingly followed him around, learning all the while, while we photographed a whole string of celebrities from Film & TV.
Imagine booking a concert to hear your favourite musicians perform live, and they had decided to hand the gig over to one of their team to do the show instead?
The same applies with Barnett Photo Studio. It is, and always has been, Bergit & myself who are there every step of the way. We are the people you talk to, and we are always the people who do the photography and the filming. The "team" is us - me and my wife. We don't have a team of photographers we would ever dream of handing you over to if we weren't interested enough to do it ourselves. Never.
This is our guarantee to you. Irrespective of how large or small your business, or how much work you are giving us, or how much you are paying. You will get us, ourselves, and that's what we take pride in.
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